UPDATE: On April 30th, the VPN system will be upgraded to patch its Heartbleed vulnerability. Anyone who logs into VPN (gateway.dartmouth.edu) after 7AM will be prompted to download and install an updated Junos Pulse plug-in.
Firefox is the recommended web browser for VPN. Safari and Chrome have reported issues.
From testing, we have discovered that the installation of the plug-in sometimes appears to hang. DO NOT cancel the installation when this happens. It can take up to two minutes to move beyond this point.
If you cancel the installation, you will corrupt files that then need to be removed before trying again. If the installation does not work for you, remove all versions of the NetworkConnect and Junos Pulse applications from your computer, then try to access the VPN again. You will be prompted to once more install Junos Pulse. Let that run to completion.
On 2/4/14 (Tuesday), the College’s VPN service will be upgraded starting at 6AM. Network Services expects the upgrade to take one hour. There should be no disruption in service. However, once the upgrade is complete, the next time you log in to VPN, you will be prompted to approve the installation of the new Junos Pulse VPN client. This is still a product from Juniper, but they are moving away from the current Network Connect utility to a more stable client. The client install has several steps and will take a few minutes to complete. The address to access VPN will remain https://gateway.dartmouth.edu.
I will be posting video tutorials for both Mac and Windows here soon. As always, if you have questions or issues upgrading, please contact us.