CloudStation Error: Status Abnormal

During a software update for the primary file/cloud server, we experienced an issue where the database that houses all user and shared folder information became corrupt. We were able to recover from this, but a side-effect was that none of the clients automatically upgraded their software and therefore lost connectivity with the server. Though an inconvenience, the solution should be simple and painless if you follow the steps outlined below. As always, if you have questions or problems, please contact us.

These directions apply to both Mac and Windows systems:

  • You’ve probably received an error similar to what’s below:
  • Cloud-Abnormal-1

  • Go ahead and click on the Manage button and select Unlink.
  • This will bring up the configuration wizard start screen. Close the window. You may notice that the CloudStation icon will also disappear from your Finder bar (Mac) or Start bar (Windows).
  • Screen Shot 2014-08-19 at 1.31.33 PM

  • Now we need to download and install the new CloudStation client from Synology’s website. Here are the links for Mac and Windows.
  • Once installed, you’ll receive the new configuration setup screen.
  • Screen Shot 2014-11-10 at 10.05.59 AM

  • Fill out the connection settings as in the screenshot below:
  • Screen Shot 2014-11-10 at 10.07.39 AM

  • If you receive a popup about the SSL certificate, click Proceed Anyway.
  • Screen Shot 2014-11-10 at 10.08.31 AM

  • You will then be asked to choose which local folders to link to the folders on the server. This may seem tricky, but you can navigate to your cloud folders by going to the Users directory, your name (or Administrator on Windows), select the appropriate folder on the left then the right side of the window. In the instance below, I am syncing my personal Cloud folder to the same folder on the server. Please be very careful in which folders you link to the server. You don’t want to accidentally link your photos to a shared folder!
  • Screen Shot 2014-11-10 at 10.09.30 AM

  • There will be one or two more screens to finish and then you will see your CloudStation back in the Finder or Start bar and beginning to sync once more. Depending on the number of changes to files during the disconnect, it may take some time to complete the initial sync.