Name Changes

If you are experiencing issues with your email not downloading, need to frequently re-enter your NetID and password at the Dartmouth SSO screen or unable to login to your email or Skype for Business/Lync clients, then you are most likely one of the newest user whose directory account has been updated. You should have received an email message explaining the change. Choose your architecture and affected application from the left hand column and follow the instructions below to update your software to reflect the changes

If your email is being delivered infrequently or not at all, or the Dartmouth SSO screen (above photo) constantly pops up, follow the below steps:

  • Close the SSO window by pressing the red X at the top left of the SSO window and completely quit out of Outlook.
    Note: It may reappear a few times. Continue to close the window until it remains closed and you are at your main Outlook window
  • Once Outlook is closed, click on the magnifying glass icon in the top right hand side of your screen. The Spotlight Search window will appear. Type Keychain Access into the field and press enter with the Keychain Access application highlighted or double click the icon
    Note: The search field will autofill as you type and Keychain Access will show up as a top hit. If you have multiple options and are unsure which to click, please use the above image as a reference for the correct one to highlight or double click
  • The Keychain Access window will open. Only make the following suggested changes. Making other changes to your keychain could XXXXXX your computer! If you are not comfortable following these steps, please contact TDI Computing.
  • In the search bar in the top right hand side of the window, type in outlook. For each affected account, you will see an entry titled Exchange (if you only have one account you will only see the one entry). Click on the entry to highlight it and then click the delete key on your keyboard.
  • When the Are you sure you want to delete “Exhange”? box pops up, press the Delete button. The window will close and the Exchange entry will be deleted.
  • Clear the search bar and this time type in office. There will be two entries titled Microsoft Office Identities Cache 2 and Microsoft Office Identities Settings 2. Highlight both of these and again press the delete key on your keyboard and press the Delete button in the following window.
  • Confirm that both entries are gone from the list and then quit Keychain Access
  • Open Outlook. If the Account Information window pops up, press Cancel
  • Click Outlook in the file menu at the top of your screen and then click Preferences
  • Under the Personal Settings section, click the Accounts button
  • In the left hand column, click on the account in question (the circle indicator to the left of the account name will most likely be orange)
  • In the right hand column, if the User name field has the domain, change it to the following:
    • User name: – ex.
    • Password: If the password field is blank, enter your email/NetID password
      Note: All other fields can be ignored
  • Click the red X at the top left of the Accounts window. Immediately, the Dartmouth Web Authentication/SSO window will pop up. Follow the prompts to enter your NetID, Password and Security Question
  • Your email should begin to download. If the Account Information window pops up, make sure the information is entered as follows:
    • Username:
    • Password: Enter your email/NetID password
    • Remember this password in my keychain: Check this box
    • Click OK
  • Instructions will be added soon

At the login splash screen if you receive the “Lync was unable to sign in…” error message and your Email Address and/or User ID contain the old domain, you will need to update with the following changes:

  • Email Address: Your full email address – ex.
  • Sign in as: Leave “Automatic” selected
  • User ID: – ex.
  • Password: Your email password
  • Remember my password: Check this box

After making these changes press the Sign In button and your account will now authenticate correctly

  • Instructions will be added soon
  • Instructions will be added soon

If you continue to experience problems, please contact TDI Computing.